When a claim occurs, you are put to the test! The way your organization handles claims, provides assistance and settles the claim directly reflects on your image. Customers satisfaction is the key for long term customer support.

In addition, claims payments represent one of the main parts of an insurance company’s cost structure. This is why it is so important you have a claims management system that can guarantee lower processing and payment costs.

If claims are not handled well, several problems can affect the whole process. From delays to fraud, from declining premiums to increased service costs. You can lose time, money and even the fidelity of your customers if you don’t manage your processes and data as well as possible.

What you need is a system that can guarantee:

• Immediate notification through various communication channels
• Fast losses identification
• Shorten repair and settlement cycle
• Ready access to information by all parties at all times
• Pro-active management of each stage of the claim
• Reduced handling costs and lower settlement costs

Prima Solutions can provide you with such a system using its products Prima IBCS and Prima Repository. Our products will ensure you create a certified system that is customized to your needs. Our consulting team will provide their insurance and technical expertise to accompany you through the whole process and help you achieve your goals.

Choose Prima Solutions and get all the benefits they’re already enjoying:

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Claims management centralization and quick answers allowed for a complete command of the company’s settlement policy Optimized client experience through the “one-shot” interaction: information and documents are only requested once Claims processing time significantly improved