Modernization

Automating claims management

Automating claims management has become a major challenge because the process is inherently time-consuming, with little opportunity for economies of scale or marginal productivity gains. That is why you need to optimize your processes through the use of customizable wizards and integrated workflows.


By moving from a product-centered model to a customer-centered model, you can achieve greater operational efficiency, while making a qualitative leap in the service you provide to your policyholders.

To be moreprofitable,you want to:

  1. Improve your combined ratio

    Automated claims management provides total control over processes, from reporting to settlement. You can offer better quality services while reducing your technical ratio and, by extension, your combined ratio.
  2. Focus on added value

    By automating the management of numerous repetitive manual tasks, you improve productivity among management teams, which creates a better user experience. No longer burdened with repetitive tasks, employees can focus on tasks with higher added value, such as customer support or after-sales service.
  3. Invest in compliance

    The normative and regulatory inflation affecting those in risk management means that all conventions must be handled natively. This makes automating your processes vital to optimizing your reporting and follow-up in a simple, integrated manner.
  4. Make policyholders autonomous

    Online reporting and automated claims management, including automatic calculations of compensation and advanced switch processes, visibly improve the user experience. Policyholders who want to be able to manage claims on their own can perform many actions themselves, with the peace of mind that they can reach out to qualified management teams if needed.
                     

What you need

A technological partner who is an expert in managing claims and compensation to optimize your workflows, lower your management costs, and improve your margins.


Contact us